RadicalMedia Hub
Led a UX audit of a multi-product CMS, designed the shared component system, and redesigned dashboard, gallery, and media player experiences.
Ten years of screens, each with its own rules
RadicalMedia Hub is how RadicalMedia sends cuts, decks and project libraries out for client review. Years of feature requests had turned it into separate tools wearing one name: Reviews, Presentations, Bundles and Secure Message, each with its own tables, menus and buttons. None of it was wrong exactly; it just didn't agree with itself. Before changing anything, I mapped the whole product, screen by screen.
No shared file browser
Reviews, Bundles, and Presentations each used a different layout to show a list of assets.
Scattered review tools
Comments, sharing, and watermarking lived in different corners of the screen depending on which tool you were in.
Drift by copy-paste
New features got built by duplicating the closest existing screen, so small inconsistencies kept compounding.
A component library, not five smaller redesigns
The redesign consolidated the product into one shared library. Comments, sharing and watermarking land in the same place on every surface, so clients stopped asking where things were. That meant the features got used, and that's where the business value lives.
Three surfaces, rebuilt
Dashboard
Quick actions and recent items sit on one screen, so nobody has to remember which tool held what they needed last. Release notes moved here too, instead of getting buried in one product area.
Gallery
Images, video and asset groups render through the same tile and table components, with one navigation tree for every file type. Multi-select, comment counts and download behave the same in a review, a bundle or a vault.
Media player
Scrubber, captions, playlist and comments are one control bar, shared by video and image review instead of three slightly different versions, one per product.
What this should move, by estimate
Six table treatments became one, and three player control sets became one component shared by video and image review. New features start from the library instead of the nearest existing screen.
- Faster review completion (estimated): one set of controls instead of three
- ~20%
- Fewer "where do I find X" support tickets (estimated): comments, sharing and watermarking live in one place
- ~30%
- More use of comments and watermarking (estimated): hard-to-find features tend to be under-used
- ~40%
